Privacy Policy

1. About Cardex

Cardex is a gift card submission and redemption platform developed by DarkTech. In this policy, "Cardex," "we," "us," and "our" refer to the Cardex service and its operator.

2. Information We Collect

Depending on how you use Cardex, information may include:

• Account details such as your name and email address.
• Profile details such as your country and phone number.
• Gift card submission details, including card type, submitted information, and supporting images.
• Payment or payout details you provide, such as account name, bank name, and account number.
• Messages exchanged with Cardex support and notifications about your account or submissions.
• Technical information that may be recorded by the platform or its service providers.

Do not submit passwords, one-time codes, or unrelated sensitive information through the chat or submission forms.

3. How We Use Information

Information may be used to:

• Create and manage customer accounts.
• Process and review gift card submissions.
• Communicate submission approvals or declines.
• Respond to support messages and customer questions.
• Maintain account balances and transaction records where applicable.
• Protect the service against abuse, fraud, and unauthorized access.
• Maintain and improve Cardex functionality.

4. Gift Card and Banking Information

Information submitted with a gift card request may be used to review the request and administer the service. Banking details are used only for the payout or other purpose communicated to you. Please verify your details before submitting them.

5. Messages and Notifications

Cardex stores support conversations to provide customer service and maintain a record of communications. In-app notifications may inform you about new support messages and changes to gift card submission status.

6. Storage and Service Providers

Cardex uses Supabase for authentication, database services, and storage. Information may be processed on infrastructure operated by service providers. Access to private information should be restricted through appropriate access controls and security policies.

7. Sharing of Information

We do not intend to sell your personal information. Information may be accessed by authorized Cardex administrators and service providers when necessary to operate, secure, or support the service. Information may also be disclosed where required by applicable law or to address security, fraud, or legal concerns.

8. Security and Retention

We aim to protect personal information through reasonable technical and organizational safeguards. However, no online service can guarantee absolute security. Information may be retained for as long as needed to provide the service, maintain records, resolve disputes, meet legal requirements, or protect the platform.

9. Your Choices and Rights

Depending on applicable law, you may be entitled to request access to, correction of, or deletion of certain personal information. You can contact Cardex support to ask about your information or account. Some records may need to be retained for legitimate operational or legal reasons.

10. Children's Privacy

Cardex is not intended for use by children who are not legally permitted to use the service. If you believe a child has provided personal information without appropriate authorization, contact us.

11. Changes to This Policy

We may update this policy as the platform develops or as legal and operational requirements change. Updated wording and the effective date will be published on this page.

12. Contact Us

For privacy questions, use the Cardex contact page or contact support through your Cardex account.